Refund policy

RETURN/ REFUND POLICY


The customer can solicit a refund if he/she receives a product in an unsatisfactory or damaged condition. You can lodge a refund request on the website and quote the reason for requesting a refund. If the reason is found genuine, the refund is initiated within 7 days of purchase in case of damaged or defected products.

Return is not permitted in case:

If the product is not returned in its original packaging.
If the product is in used status.
If there is a disparity between the quantity of perfume delivered and returned.
If the products are marked as non-returnable or non- refundable.



CANCELLATION POLICY

The request to cancel an order is accepted only before product delivery is initiated. Cancellation is not permitted once the delivery is initiated. The customer can lodge a cancellation request via email or telephone, we courage you to cancel via telephone as we can immediately action before the product gets out for delivery; e-mail messages will take time to be noticed and cannot be assured a cancellation.

Contact details for cancellation

Customer service Email- ocm@alhajisperfumes.com
Customer Service number- +968 9980 8747